Privacy Policy

This Privacy Policy explains how SafiLink ("SafiLink", "we", "us"), a product of Miano Software Solutions, collects, uses, and protects information when you use the SafiLink mobile app or website (together, the "Service"). It applies to both clients and service providers.

1. Information we collect

1.1 Information you provide

• Account details: full name, phone number, email address, and password.
• Provider verification data: government-issued ID documents, a live selfie used for face-match verification, and a short professional bio.
• Safety information: next-of-kin name, phone number, and relationship (required for providers).
• Booking details: service type, property information, schedule, and any special instructions you provide.
• Communications: messages sent through in-app chat, support requests, and contact form submissions.

1.2 Information collected automatically

• Location data: real-time GPS location while a job is active, used for live tracking and provider matching.
• Device information: device type, operating system, and app version, for support and security purposes.
• Transaction data: M-Pesa payment confirmations and wallet activity (SafiLink does not store your M-Pesa PIN).

2. How we use your information

• To create and manage your account, and to match clients with available providers.
• To verify provider identity through ID document review and face-match checks before allowing them to accept jobs.
• To process payments via M-Pesa, hold funds in escrow, and release payouts to providers.
• To provide live tracking, in-app chat, and safety features such as SOS alerts during active jobs.
• To calculate trust and rating scores based on completed jobs, punctuality, and feedback.
• To investigate disputes, prevent fraud, and enforce our Terms of Service.
• To send booking confirmations, service updates, and — where you've agreed — product updates.

3. How we share information

We do not sell personal information. We share information only as needed to operate the Service:

• Between clients and providers: name, profile photo, rating, and live location are shared between the two parties of a job, for the duration needed to complete it.
• Identity verification providers: ID documents and selfies are shared with our third-party KYC verification partner solely to confirm provider identity.
• Payment processors: payment details are shared with Safaricom M-Pesa to process transactions.
• Service providers we rely on: cloud hosting, SMS/notification delivery, and customer support tooling, under confidentiality obligations.
• Legal and safety reasons: where required by law, or to protect the rights, safety, or property of SafiLink, our users, or the public.

4. Data retention

We retain account and transaction information for as long as your account is active and for a reasonable period afterward to meet legal, accounting, and dispute-resolution obligations. Verification documents are retained only as long as necessary to maintain a provider's verified status and applicable regulatory requirements, after which they are securely deleted.

5. Your rights

Under the Kenya Data Protection Act, 2019, you have the right to access, correct, or request deletion of your personal data, to object to certain processing, and to lodge a complaint with the Office of the Data Protection Commissioner. To exercise these rights, contact us at support@safilink.co.ke.

6. Data security

We use industry-standard safeguards — including encrypted data transmission and access controls — to protect your information. No system is completely secure, and we continually work to strengthen our protections.

7. Children's privacy

SafiLink is not intended for use by individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

8. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be communicated in-app or by email before they take effect.

9. Contact us

Questions about this Privacy Policy can be sent to info@safilink.co.ke or support@safilink.co.ke, or by phone at 0785 558 088.

This policy is provided as a general reference ahead of SafiLink's public launch and should be reviewed by qualified legal counsel before go-live to ensure full compliance with applicable law.