SafiLink
Trust is our product.
It's the first thing you see when you open SafiLink, and it shapes every decision we've made — from who's allowed to list a service, to how and when money moves.
No one goes online without passing all four steps
Phone OTP
Accounts start with a one-time code sent to an M-Pesa-registered number — no anonymous sign-ups.
ID document upload
A government-issued ID is submitted and reviewed before a provider can list any service.
Selfie face match
A live selfie is matched against the submitted ID to confirm the person behind the profile.
Admin review
Our team manually reviews every submission — the final check before a provider can go online.
Your money doesn't move until you say so.
When you pay for a job, that money doesn't go straight to the provider — it's held in escrow inside SafiLink. It's only released once you confirm the work has been done to your satisfaction.
- Payment collected securely via M-Pesa STK Push
- Funds held until you confirm job completion
- Dispute a job before releasing payment, if needed
Visibility and control, the whole way through
Live GPS tracking
See your provider's location update in real time from the moment they're assigned to your door.
In-app chat
Message your provider directly without sharing personal phone numbers.
One-tap SOS
An SOS button is always visible during an active job, for both clients and providers.
Fair dispute process
Not happy with a job? Raise a dispute before payment is released, and our team will review it.
Public trust scores
Every provider carries a visible rating built from completed jobs, punctuality and client feedback.
Next-of-kin on file
Every provider lists an emergency contact as part of registration, for everyone's safety.
Safety is a system, not a single feature.
Verification, escrow, tracking and disputes all work together — so trust isn't something you have to take on faith.